Job Description
Job Description
1. Operations Management
- Oversee day-to-day operations of Front Office, Housekeeping, and related guest service areas.
- Ensure rooms are cleaned, inspected, and ready for guest arrivals according to resort standards.
- Supervise front desk operations including reservations, check-in/check-out, billing, and guest inquiries.
- Coordinate with Maintenance to resolve room defects promptly.
- Monitor resort occupancy, room allocations, and overbooking strategies.
2. Guest Service & Experience
- Maintain high levels of guest satisfaction through efficient service and attention to detail.
- Handle guest complaints and feedback professionally and promptly.
- Work closely with other departments (F&B, Recreation, Maintenance) to deliver seamless guest experiences.
- Ensure VIP guests, groups, and special requests are handled with care and precisio...
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