Rooms Controller

NATURAL TALENT

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Rooms Controller reporting to the Welcome Manager. 

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

POSITION SUMMARY

Responsible for managing room allocations according to guest requests and preferences whenever possible. Ensures that general enquiries are handled whilst delivering service excellence through each guest experiences, and appropriately communicates with the team in relation to room requests/check-out changes, etc. Ove...