Routing and Quality Analyst

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

The Routing and Quality Analyst at CEQUENS plays a crucial role in ensuring the highest standards of service delivery by efficiently managing and analyzing routing and quality metrics. This role requires a proactive approach to maintaining and enhancing routing processes, monitoring traffic, and collaborating...