Sage 200 Support Consultant

Pinnacle, the technology division of K3 Capital Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.

Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service.

This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.

Key responsibilities

• Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.
• Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.
• Product Advice: Provide context-specific advice to cust...