Job Description
Job Description
As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telecomms products which include Hosted telephony, SIP, Fixed Voice Services, Dedicated Broadbad and Managed Services . You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.
Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions.
Your responsibilities day to day will be…
- Own a portfolio of existing high profile customers and serve as their main point of contact.
- Build strong, trust-based relationships through regular check-ins and performance reviews.
- Act as the customer advocate within the business, ensuring timely resolution of queries...
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