Job Description
Sales Exe- Office Automation / Printer Sales B2B | Retail | Electronics | Abu Dhabi
Job Requisition ID:
Overview of the role
Work Controller with Brand & MFP related Technical and Commercial Skills
Manage customer incoming calls and update the repair status.
What you will do
Description of Accountability:
OA WORK CONTROLLER
- Manage Jobs / Customer requests
- Log Service delivery requests & Supplies delivery requests
- Ensure SLAs in attending calls with least Call Abandon Ratio
- Allocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 – 4 hours, Assess Load Vs Capacity of Techs
- Plan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)
- First Line Support (FLS) – Provide resolution over the phone / email to the Customers ...
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