Sales Quality Analyst - Onsite Work Setup

Job Description

Job title: Sales Quality Analyst

Account: Largest Online Professional Networking Platform

Work Arrangement: Onsite Rockwell Business Center Sheridan Mandaluyong City

Salary Package: up to 50,000- Offers a relocation package

Overview

Go-Get Data Consultancy

Responsibilities

• Coach and develop the agents through detailed and actionable feedback in the QA evaluation form.
• Partner with the SQOs and QA Leads to deliver feedback regarding the customer interaction, including opportunities for improvement as well as calling out trends, gaps and additional needs, based from monitoring or audits.
• Act as a resource and advisor to account and team through various forms of contact monitoring to ensure that agents are adhering to policies and procedures when meeting customers’ needs and requirements.
• Participate in internal and client calibration sessions.
• Compile daily, weekly...