Sales Support Specialist (Ciudad Apodaca)

Sales Support SpecialistResponsible to provide technical, order, and payment-related assistance/support to the internal and external customers.
Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.This position reports to: Sales Support Manager - Customer support.Your responsibilitiesEnsures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Recommends appropriate solutions for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.Ensures a positive customer experience throughout the entire process.Prepares and analyzes regular statistics (e.g., forecast) using availabl...