Job Description
Job Description
What will you do with us?
- Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
- Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations
- Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
- Manage mass imports, updates and exports of data
- Ensure data integrity, security and perform required audits reviews
- Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
- Manage operational requests, change requests and troubleshoot issues, working with diverse user groups a...
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