Job Description
**Important Information**:
- **Years of Experience**: 5+ years implementing Salesforce Service Cloud & Chat solutions
- **Job Mode**: Full-time
- **Work Mode**: Remote
**Role Overview**
We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant. This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions.
**Key Responsibilities**- Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.- Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.- Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.- Enable DevOps by managing version control, pipelines, and automated deployments with Copado.- Support & Train users, ensuring adoption, data integrity...
- **Years of Experience**: 5+ years implementing Salesforce Service Cloud & Chat solutions
- **Job Mode**: Full-time
- **Work Mode**: Remote
**Role Overview**
We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant. This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions.
**Key Responsibilities**- Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.- Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.- Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.- Enable DevOps by managing version control, pipelines, and automated deployments with Copado.- Support & Train users, ensuring adoption, data integrity...
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