Job Description
Key responsibilities
Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.
Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.
Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.
Perform SAP configuration changes for approved break/fix issues and minor enhancements.
Coordinate with technical teams when development, integration, or cross-functional SAP support is required.
Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application