Job Description
About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
Position: SAP Application Support Analyst
The SAP Application Support Analyst – Level 2 investigates, analyzes, and resolves application issues related to SAP system transactions and database tables while meeting SLAs. The role works closely with support teams and end users to ensure efficient issue resolution and process improvement.
Key Responsibilities
Incident Management
- Receive, analyze, and resolve escalated incidents from Level 0/1 support.
- Perform deep diagnostics and root cause analysis.
- Communicate with end users for incident clarification.
- Escalate issues beyond sco...
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