Job Description
- Provide L2/L3
production support for SAP CRM in an SAP R/3
environment - Analyze
and resolve incidents, service requests, and problem tickets within
SLA timelines - Troubleshoot
issues related to: - Sales,
Service, and Marketing processes - Business
Partner and master data - Transaction
processing and reporting - Work
closely with end users to understand issues and deliver functional
solutions - Perform root
cause analysis (RCA) and implement preventive measures - Configure
minor system changes and enhancements as per business requirements - Support data
corrections, uploads, and system reconciliation tasks - Monitor
and manage CRM middleware queues and resolve...
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