Job Description
Responsibilities
- Monitoring ServiceNow incident queues for your assigned functional areas
- Performing initial evaluation and triage of support tickets
- Communicating directly with impacted users to understand reported issues
- Analyzing issues and determining the appropriate path to resolution
- Performing SAP configuration changes as needed to resolve break/fix issues
- Coordinating with technical teams when development or cross-functional support is required
- Working with business users to validate solutions and capture test evidence
- Documenting analysis, actions taken, and resolution details in accordance with support processes
Qualifications
- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Exposure to S/4HANA and ECC is preferred
- Experience with NACE output deter...
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