Job Description
The SAP SD Support Desk Consultant provides second-line support for SAP Sales and Distribution modules, ensuring fast incident resolution, system stability, and user enablement. This role acts as a bridge between business users and technical teams, delivering issue triage, troubleshooting, and minor configuration to support efficient order-to-cash processes.
Key Responsibilities
- Incident triage and resolution
- Log, prioritize, and resolve SAP SD incidents (OTC, order management, billing, shipping, pricing) within agreed SLAs.
- Reproduce issues, analyze root causes, and implement quick wins or workaround solutions.
- User support and training
- Provide guidance and training to end-users on SAP SD functionality, fees, and best practices.
- Create and maintain knowledge base articles, runbooks, and quick reference guides.
- Configuration and optimization
- Collaborate with ABAP/Functional...
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