Saskatchewan IT Service Desk Coordinator

Enhance IT support operations as a Service Desk Coordinator with our growing team in Saskatchewan. Be instrumental in establishing efficient processes and client communication.
As part of our Managed Service Provider team, you will take on critical functions, including ticket prioritization and technician assignment. Your organizational skills will aid in streamlining operations and ensuring client needs are met promptly. This role offers a unique chance to influence our support framework positively.
Key Responsibilities:
• Prioritize and triage incoming support tickets
• Assign tickets based on urgency and resource availability
• Communicate with clients regarding ticket updates
• Monitor ongoing ticket progress and escalate issues
• Document actions taken and analyze ticket data
Requirements:
• Experience in service coordination or help desk roles
• Strong skills in organization and multitasking
• Ability to communicate clearly and confidently
• Fa...