Scrum Master

Guadalajara, Mexico- *********Role Purpose**- The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists._**Do****Oversee and support process by reviewing daily transactionson performance parameters**- Review performance dashboard and the scores for the team_- Support the team in improving performance parameters byproviding technical support and process guidance _- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions_- Ensure standard processes and procedures are followed to resolveall client queries_- Resolve client queries as per the SLA's defined in thecontract _- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting _- Document and analyze call logs to spot most occurring trends toprevent f...