Job Description
Job Overview
The SDWAN Engineer works with clients to proactively identify and resolve incidents, ensuring zero missed SLA conditions.
Key Responsibilities
- Provide proactive service to clients by identifying and resolving incidents.
- Ensure zero missed SLA conditions and manage tickets of low to high complexity.
- Support SDWAN solutions such as Fortinet and Forti‑SDWAN on a central FortiManager.
- Configure Fortinet value‑added services: IPsec tunnel, FSso, web filter rules, and Forti‑Analyzer reports.
- Consult with clients and conduct joint troubleshooting sessions.
- Conduct product reviews, operational improvements, and quality assurance.
Required Skills & Knowledge
- Basic knowledge of Cisco networking technologies: BGP, EIGRP, OSPF, HSRP.
- Experience with Fortinet firewall configuration and support.
- Understanding of TCP/IP, routing protocols...
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