Job Description
HCL Technologies Limited is looking for a Subject Matter Expert in South Africa. This role is crucial for ensuring swift resolution of escalated incidents within Support & Operations, adhering to quality standards and SLAs while fostering customer satisfaction through proactive communication.
Key responsibilities include mentoring team members, managing escalated tickets, and participating in customer engagements. Ideal candidates will have advanced proficiency in SDWAN technologies, strong communication skills, and relevant networking certifications.
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