SDM Service Delivery Manager

Job Description

As a Service Delivery Manager 2 , you will be responsible for the successful delivery of services for one or multiple client engagements. This role ensures high-quality service delivery, compliance with Service Level Agreements (SLAs), cost control, and continuous service improvement while leading multiple delivery teams.

Key Responsibilities

• Ensure delivery of contracted services in line with agreed SLAs, KPIs, quality standards, and budgets.
• Manage and coordinate multiple delivery teams across one or more engagements.
• Monitor service performance and implement corrective actions to address risks or delivery gaps.
• Maintain strong client relationships and ensure high levels of customer satisfaction.
• Collaborate closely with Engagement Managers and Directors to support service objectives.
• Oversee cost management, efficiency initiatives, and continuous improvement activities.