Job Description
IT Support Engineer (Level 2/3)
We are seeking an experienced IT Support Engineer (Level 2/3) to join our technical operations team. This role combines advanced technical problem‑solving with leadership responsibilities, serving as a bridge between first‑line support and senior infrastructure engineering.
This is an excellent opportunity for a skilled support engineer looking to advance their career in a dynamic environment, with exposure to enterprise‑level systems, cloud technologies, and strategic IT initiatives.
Responsibilities
- Manage and resolve complex escalated tickets from first‑line support, ensuring timely resolution and maintaining SLA compliance.
- Perform advanced troubleshooting of Microsoft 365 services including Azure AD, Intune, Exchange Online, SharePoint, Teams, and Defender for Endpoint.
- Monitor helpdesk ticket queues, identifying trends and recurring issues to implement proactive solutions and reduc...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application