Senior AI Product Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a Senior AI Product Manager to lead major product initiatives across our Intelligent Contacts and AI agent portfolio. This is a highly impactful role where you’ll shape the future of AI‑powered customer experiences, driving strategy, delivery and real business outcomes at scale.

What You’ll Do

• Own the product vision and strategy for a portfolio of AI products and agents
• Lead product discovery, customer research, experimentation, and market analysis
• Define and track AI success metrics, balancing model performance KPIs with business outcomes
• Translate business problems into ML solutions, assessing feasibility and trade‑offs across accuracy, latency, and cost
• Influence model architecture and agent design, in...