Senior Amazon Connect Support Consultant

Position: Amazon Connect Support Engineer
Role Overview

The Amazon Connect Support Engineer will be responsible for supporting, enhancing, and maintaining the organization's Amazon Connect contact center platform. This role will handle day-to-day operational support, troubleshoot incidents, implement minor-to-medium enhancements, and work closely with cross-functional teams to deploy new features. The position requires hands-on experience with Amazon Connect configurations, integrations, and AWS cloud and strong programming skills to ensure continuous improvement of the contact center experience.

Key Responsibilities

Provide daily support for Amazon Connect, including user administration, contact flow changes, queue/routing updates, and telephony troubleshooting.

Monitor Amazon Connect metrics, alarms, and service health to ensure system uptime and performance.

Investigate and resolve incidents, working with AWS Suppor...