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Senior Analyst, Genesys Cloud Support

📍 Cardinal Health • Taguig, Metro Manila, Philippines • Posted June 21, 2026

Full time Posted June 21, 2026
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Job Description

Key Responsibilities

  • Genesys applications and systems support/administration in a multi-cultured environment.
  • Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
  • Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
  • Work closely with the team and handle tickets and all incidents including Critical circumstances.
  • Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

    • Required Qualifications

  • 2 or more years in a role supporting in Genesys Cloud CX platform.
  • Strong English communication, problem solving and analytical skills
  • Bachelor’s Degree in related field or equivalent work experience

    • Desired Qualifications

  • Troubleshooting experience in Genesys contact cen...

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