Senior Analyst II

Job Category: Call Centre

Posting End Date: 28/08/2026

Job Description

The Quality Analyst conducts independent and objective complex quality assurance assessments, interpreting and delivering results to Canadian Operations Business Partners collaborating with the OLP Business Partner Leads. They maintain and update current quality programs and provide analysis of quality metrics to identify, recommend and implement continuous improvements for Canadian Operations.

Preferred skills

• Back‑office experience
• In‑depth knowledge of: quality assessment processes, recording tools, scoring, sampling and reconciliation methodology, quality framework and guiding principles, Microsoft Office software, business area processes, controls, and systems, regulatory and legislative environment
• Basic knowledge of generally accepted auditing standards and risk budgeting

Qualifications

• University degree, possibly ...