Senior Assistant, Customer Service, Retail

Job Description To provide exemplary customer service as mall's ambassador, you will be required to: Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications. Attend to customer enquiries and feedback Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces). Support mall marketing activities and assist with general administrative duties. Provide administrative and logistical support to the Marcom team, including: Managing gift redemptions for promotional campaigns. Monitoring inventory and logistics of premiums and equipment. Preparing and generating reports. Engage shoppers and promote the CityNexus Rewards loyalty programme. Handle all matters related to Customer Service and Concierge Counter operations. Undertake ad hoc duties, projects, and responsibilities assigned from time to time.
Job Requirements At least 1 to 2 years relevant experience in custom...