Job Description
Contract: June 2026 – September 2027
Key Responsibilities
- Lead business analysis activities throughout the project lifecycle.
- Gather, analyze, and document business and technical requirements.
- Facilitate stakeholder workshops and working groups.
- Conduct process mapping, gap analysis, impact assessments, and business modeling.
- Support project planning, risk management, change management, and implementation activities.
- Collaborate with development, QA, vendor, and business teams to deliver effective solutions.
- Develop business processes, user documentation, training materials, and operational procedures.
Must‑Have Qualifications
- Experience with Fixing Long‑Term Care Act, 2021, Digital Service Standard, Ontario Design System (ODS), and Service Design Playbook.
- Hands‑on experience conducting user research (interviews, empathy mapping, card sorting, etc.).
- Solid exp...
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