This posting is for an incorporated contract engagement and is not an employment position. Posted March 17, 2026

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Job Description

Reference #: 8332
Location: Ottawa (remote / client site as required)

Type: Sub-contract

Description: This posting is for an incorporated contract engagement and is not an employment position.

Donna Cona Inc. is currently seeking a Senior Business Analyst – Prioritization, Allocation and Routing, for one of our key clients. The Senior Business Analyst will lead the analysis and design work for the Prioritization, Allocation and Routing stream. This role focuses on defining future-state business processes and rules for how cases are prioritized, routed, and assigned using virtual skills groups in a large-scale contact center / case management environment.

Candidate MUST have the following required experience and skills:
Seven (7) to over ten (10+) years of experience as a Business Analyst, with at least several years in a senior BA capacity;

Demonstrated experience in: Contact center, case management, or workload management ...

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