Job Description
Lead your career with BMO as a Senior Call Center Manager in Collections, focusing on strategic operations and performance metrics within a high-performing team.
This management role oversees the collections contact center while ensuring operational excellence. You will guide managers, supervisors, and collection agents to meet performance expectations. A key aspect of your role includes driving collection strategies to enhance recovery while maintaining the highest standards of compliance and customer respect.
Key Responsibilities:
• Lead a high-performing team of collection professionals
• Drive execution of collections strategies for optimal recovery
• Own all relevant collections KPIs and performance metrics
• Ensure compliance with collections regulations and policies
• Collaborate with teams for continuous improvements in processes
Requirements:
• 7+ years in collections or call center operations
• 3+ years in a senior leadership role
• Strong exp...
This management role oversees the collections contact center while ensuring operational excellence. You will guide managers, supervisors, and collection agents to meet performance expectations. A key aspect of your role includes driving collection strategies to enhance recovery while maintaining the highest standards of compliance and customer respect.
Key Responsibilities:
• Lead a high-performing team of collection professionals
• Drive execution of collections strategies for optimal recovery
• Own all relevant collections KPIs and performance metrics
• Ensure compliance with collections regulations and policies
• Collaborate with teams for continuous improvements in processes
Requirements:
• 7+ years in collections or call center operations
• 3+ years in a senior leadership role
• Strong exp...
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