Job Description
Lead transformative contact center projects as a Senior Genesys Cloud & Salesforce Integration Consultant. Engage in critical migrations to CX Cloud for enhanced operational efficiency.
As an experienced consultant, you will play a key role in transitioning from Open CTI to the optimal CX Cloud framework. Your hands-on expertise in both Genesys Cloud and Salesforce Service Cloud will drive the success of this initiative. Collaborating with technical teams and stakeholders, you’ll ensure seamless integration and support.
Key Responsibilities:
• Support migration from Open CTI to CX Cloud
• Design and optimize integrations with Salesforce Service Cloud
• Define migration strategies alongside stakeholders
• Evaluate architecture for best practices
• Provide support across integration and troubleshooting processes
Requirements:
• Extensive experience with Genesys Cloud solutions
• Strong knowledge of Salesforce Service Cloud CTI integrations
• Hands-on expe...
As an experienced consultant, you will play a key role in transitioning from Open CTI to the optimal CX Cloud framework. Your hands-on expertise in both Genesys Cloud and Salesforce Service Cloud will drive the success of this initiative. Collaborating with technical teams and stakeholders, you’ll ensure seamless integration and support.
Key Responsibilities:
• Support migration from Open CTI to CX Cloud
• Design and optimize integrations with Salesforce Service Cloud
• Define migration strategies alongside stakeholders
• Evaluate architecture for best practices
• Provide support across integration and troubleshooting processes
Requirements:
• Extensive experience with Genesys Cloud solutions
• Strong knowledge of Salesforce Service Cloud CTI integrations
• Hands-on expe...
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