Senior Contact Centre Specialist

• Business Unit:  Enterprise and Business | EB Delivery 

• Reporting to: Senior Director Client Delivery, Key Accounts 

• Location:  Macquarie Park   

• Talent Acquisition Partner: Katie Stevens

• Application Closing Date: Monday 29 June 2026

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements. 

  

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. 

 
Join Optus as a Senior Contact Centre Specialist, where you’ll deliver advanced technical support and managed services across Cloud Contact Centre platforms for a large govenment agency You’ll own highly complex escalations, drive incident and change processes, mentor other team members, and ...