Senior Customer Complaints Coordinator

Job Title: Senior Customer Complaints Coordinator Contract Type: 4-Month Contract Compliance Requirement: Basic DBS Check Required --- Summary The Senior Customer Complaints Coordinator is responsible for managing a high-volume caseload of customer complaints, ensuring fast, accurate, and compliant resolutions in accordance with service level agreements (SLAs). This role is crucial for maintaining customer satisfaction and requires exceptional attention to detail, strong multitasking abilities, and effective prioritisation skills in a dynamic environment. --- Key Responsibilities Handle and resolve up to 100 customer enquiries/complaints per day in line with SLA requirements. Deliver accurate, compliant, and high-quality resolutions within tight deadlines. Manage a high-volume caseload, ensuring all cases are tracked, progressed, and closed efficiently. Prioritize workload effectively to meet competing demands and deadlines. Maintain a high level of attention to detail when reviewing a...