Job Description

Equans is looking for a Senior Customer Liaison Officer to join our team either in Nottingham or Birmingham on a permanent basis. Please note there will be travel involved to our other sites.
The Senior Customer Liaison Officer will join our team within the OU4 Business Unit on a permanent basis, to coach and develop a team of CLOs, ensuring delivery of the highest standards of service whilst maximising individual/team potential. 
Regularly reporting into the Impact Manager key information about resident satisfaction and audit results.
What will you deliver?
To demonstrate a caring and considerate attitude to residents during major works, ensuring the CLOs follow business procedures and deliver a first-class customer service experience to customers and clients 

Implement and monitor processes and procedures in line with the company and client requirements 

To assist and guide the CLOs in working ...
            

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