Senior Customer Service Coordinator

Key Responsibilities: Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships. Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries. Manage end-to-end customer order processing, from order receipt to delivery and invoicing. Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements. Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution. Assist in the preparation of service reports, order summaries, and performance metrics for key accounts. Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed. Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements). Support busine...