Job Description

Farnell 
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy ...
            

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Senior Customer Service Representative

Job Description

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