Job Description
Elevate client relationships as a Senior Customer Success Manager at Syntax, supporting our Oracle customer portfolio in North America. Your expertise will drive customer satisfaction and successful managed services engagements.
As a Senior Customer Success Manager, you will be tasked with building strong executive relationships and serving as a strategic advisor. With over 10 years of experience managing enterprise customers, you will oversee service delivery and ensure alignment with customer business goals. Strong communication and an understanding of ERP ecosystems are essential for success in this role.
Key Responsibilities:
• Serve as the trusted advisory point for Oracle customers
• Foster relationships with executive stakeholders
• Lead service review and operational calls
• Coordinate with internal teams for service consistency
• Monitor performance metrics and identify risks
Requirements:
• 10+ years in Customer Success or related roles
• Experie...
As a Senior Customer Success Manager, you will be tasked with building strong executive relationships and serving as a strategic advisor. With over 10 years of experience managing enterprise customers, you will oversee service delivery and ensure alignment with customer business goals. Strong communication and an understanding of ERP ecosystems are essential for success in this role.
Key Responsibilities:
• Serve as the trusted advisory point for Oracle customers
• Foster relationships with executive stakeholders
• Lead service review and operational calls
• Coordinate with internal teams for service consistency
• Monitor performance metrics and identify risks
Requirements:
• 10+ years in Customer Success or related roles
• Experie...
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