Senior Customer Success Manager

Roles & Responsibilities

• 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines.
• Has a strategic mindset and ability to make sense of complex business needs.
• Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
• Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people.
• Exceptional attention to detail - working with a customer in a highly regulated environment.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Comfortable with communicating with all levels of team members internally and ext...