Senior Customer Success Manager (m/f/d)

Step into a pivotal role where you'll shape the experience of some of the world's most demanding digital customers, including hyperscale technology customers, as part of Digital Realty's Customer Success team.

You will serve as the key operational connector between customers and internal experts, ensuring flawless service delivery and proactive issue management from onboarding to offboarding. Working in a dynamic, cross‑functional environment, you'll drive operational excellence and innovation while fostering long‑term customer trust and retention.

This role gives you the opportunity to actively shape customer success and make a direct contribution to ensuring the secure and trusted use of large‑scale digital data ecosystems.

Key Responsibilities

• Own the full customer lifecycle for strategic accounts, delivering exceptional service aligned with contractual SLAs and demanding customer expectations.
• Serve as the trusted main point o...