Job Description
Elevate customer relationships as a Senior Customer Success Manager for Oracle at Syntax, driving satisfaction across North America. Build executive rapport, oversee service delivery, and ensure client success.
This Senior CSM role focuses on managing Syntax's Oracle customer portfolio. You will serve as the primary advisor, aligning customer objectives with innovative managed services. Strong communication and ERP knowledge are vital as you cultivate key relationships and drive operational success.
Key Responsibilities:
• Serve as point of contact for assigned Oracle clients
• Build relationships with executive stakeholders and leadership
• Lead service reviews and operational meetings with clients
• Coordinate with internal teams for seamless delivery
• Monitor customer health indicators and service performance
Requirements:
• 10+ years in Customer Success or Technical Account Management
• Experience with enterprise-level customers and IT environments
This Senior CSM role focuses on managing Syntax's Oracle customer portfolio. You will serve as the primary advisor, aligning customer objectives with innovative managed services. Strong communication and ERP knowledge are vital as you cultivate key relationships and drive operational success.
Key Responsibilities:
• Serve as point of contact for assigned Oracle clients
• Build relationships with executive stakeholders and leadership
• Lead service reviews and operational meetings with clients
• Coordinate with internal teams for seamless delivery
• Monitor customer health indicators and service performance
Requirements:
• 10+ years in Customer Success or Technical Account Management
• Experience with enterprise-level customers and IT environments
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