Job Description
Elevate customer satisfaction as a Senior Customer Success Manager for Oracle at Syntax. Build strong executive relationships across North America to drive managed services success.
This role requires expert-level experience in managing enterprise-level Oracle customers. You will serve as the primary point of contact, ensuring alignment between customer goals and the services provided. Must possess strong communication skills and a solid understanding of ERP systems and cloud services.
Key Responsibilities:
• Serve as primary advisor for Oracle clients
• Build relationships with executive stakeholders
• Lead operational calls and service review meetings
• Monitor SLAs and customer health indicators
• Collaborate with internal teams for service delivery
Requirements:
• 10+ years in Customer Success or related roles
• Experience with enterprise IT environments
• Knowledge of ERP platforms like Oracle or SAP
• Proficient with cloud infrastructure and se...
This role requires expert-level experience in managing enterprise-level Oracle customers. You will serve as the primary point of contact, ensuring alignment between customer goals and the services provided. Must possess strong communication skills and a solid understanding of ERP systems and cloud services.
Key Responsibilities:
• Serve as primary advisor for Oracle clients
• Build relationships with executive stakeholders
• Lead operational calls and service review meetings
• Monitor SLAs and customer health indicators
• Collaborate with internal teams for service delivery
Requirements:
• 10+ years in Customer Success or related roles
• Experience with enterprise IT environments
• Knowledge of ERP platforms like Oracle or SAP
• Proficient with cloud infrastructure and se...
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