Senior customer support engineer

About Position:
This role is for a Technical Customer Support / Saa S Support Engineer who supports external customers using a cloud-based (Saa S) telecom platform. The person will troubleshoot technical issues, analyze logs, APIs, network and connectivity problems, and work closely with internal engineering teams to resolve escalated issues. The role involves 24*7 B2 B mission critical support, strong customer communication, and hands-on work with telecom technologies (LTE/5 G), cloud systems, and troubleshooting tools.
Role: Senior Customer Support Engineer
Location: All Persistent Location
Experience: 4 to 10 years
Job Type: Full Time Employment
What You'll Do:
Provide technical support to external customers and ensure great customer experience
Troubleshoot Saa S application issues related to software, APIs, connectivity, networks, and file transfers
Log and track customer issues in the case management system
Coordinate with internal development teams t...