Job Description

Senior Data Analyst, Customer Success Join the SurveyMonkey team and play a pivotal role in shaping customer experience and success. We combine powerful capabilities with intuitive design to serve every use case, from customer experience to employee engagement and market research. 
Responsibilities Lead forecast reporting for pipeline meetings and provide strategic analysis to CS leadership to inform operational planning. 
Design and maintain scalable reporting tools and dashboards to track operational efficiency and key business metrics. 
Analyze complex data to diagnose issues, telling a compelling story that drives strategic action and executive decision‑making. 
Leverage Salesforce, Gainsight, and Gong to generate performance analytics against CS metrics. 
Collaborate with Finance, Sales Ops, and Systems to deploy and optimize Customer Success business processes. 

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