Job Description
Lead customer operations transformation at Scribd, Inc. as a Senior Director, delivering technology-first solutions across our diverse product suite. Embrace the challenge of redefining customer experience with AI advancements.
Scribd, Inc. is seeking a Senior Director of Customer Operations. This pivotal role involves creating a unified operating model across our brands—Everand, Scribd, Slideshare, and Fable—tailored to distinct customer needs. Ideal candidates bring extensive experience in managing customer operations, especially in technology integration.
Key Responsibilities: • Define overall strategy for Customer Operations across all brands • Drive AI-first transformation of the customer care function • Lead operational efficiency and quality enhancements • Advocate for customer operations resources within the organization • Develop senior managers and nurture team leadership
Requirements: • Over 10 years of customer operations experience • Proven track...
Scribd, Inc. is seeking a Senior Director of Customer Operations. This pivotal role involves creating a unified operating model across our brands—Everand, Scribd, Slideshare, and Fable—tailored to distinct customer needs. Ideal candidates bring extensive experience in managing customer operations, especially in technology integration.
Key Responsibilities: • Define overall strategy for Customer Operations across all brands • Drive AI-first transformation of the customer care function • Lead operational efficiency and quality enhancements • Advocate for customer operations resources within the organization • Develop senior managers and nurture team leadership
Requirements: • Over 10 years of customer operations experience • Proven track...
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