Senior Director of Customer Operations at Assemble

Elevate customer success at Assemble as a Senior Director of Customer Operations based in Toronto. Lead teams, improve processes, and boost retention for diverse clientele.
Assemble is seeking an experienced Senior Director of Customer Operations to shape a centralized team focused on delivering exceptional customer experiences. You will play a pivotal role in scaling operations while emphasizing cross-functional collaboration with Sales, Marketing, and Product teams. An operational mindset and people leadership are critical as you work to enhance customer retention through data-driven insights and strong performance metrics.
Key Responsibilities:
• Lead centralized Customer Operations team for strategic initiatives
• Develop high-performing teams through coaching and mentorship
• Collaborate across departments to align customer goals
• Standardize processes to enhance customer journey efficiency
• Optimize systems for scalable operations and service delivery
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