Job Description
Requirements
- 10+ years in Customer Success Operations, RevOps, or Systems leadership
- Deep experience owning end-to-end CS technology ecosystems
- Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
- Proven ability to design systems aligned to real operational workflows
- Experience working with data, analytics, and reporting ecosystems
- AI/automation in business operations (practical application > theory)
- Strong business acumen — understands how CS drives retention and revenue
- Ability to prioritize for impact and cut through complexity
- Comfortable in a hybrid work schedule
What the job involves
- TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale
- This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, a...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application