Senior Endpoint Operations Technician - Hibrido (Cdmx O Gdl)

**ROLE SUMMARY**
**ROLE RESPONSIBILITIES**
- Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs.
- Maintain desktop images and modify SCCM task sequences as needed.
- Create and maintain existing support documents to Maintain high quality standards in the delivery of End User Computing services.
- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
- Provide second-tier support for support teams, including root cause analysis and preventative analysis.
- Drive to deliver technology and products in the roadmap on schedule with the highest quality.
- Partner with Engineering teams to develop solutions.
- Manage Azure Virtual Desktop (AVD) environment including creating Images, deploy VMs, monitor VM performance.
- Operate and support multiple Windows desktop images.
- Manage the enti...