Job Description

Senior Executive-Workforce Management-WFM | MOA Be the First to Apply 
Job Info Job Identification 12975 
Posting Date 04/29/2026, 05:29 PM 
Job Role Real Time Analyst-Real Time Analyst (RTA) 
Experience (In Years) 0-3 
Job Description Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. 
Knowledge on WFM systems such as Avaya CMS. 
Responsibilities Efficiently manage intra-day staffing and service level. 
Provide timely, accurate reports on intra-day performance. 
Monitor and drive schedule adherence. 
Communicate effectively with internal and external customers. 
Perform other duties and assignments as directed. 
Qualifications General Skills 
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail...
            

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