Senior Finance Manager – Customer Care

Role Summary

The Senior Finance Manager – Customer Care provides hands‑on financial support to the Finance Director, Customer, with a strong focus on monthly performance reporting, insights, and governance. The role is responsible for delivering clear financial analysis to support decision‑making across Service & Repair Operations, including assessment of business cases related to warranty, service models, and operational governance. Working closely with cross‑functional teams, the role ensures robust financial control, transparency, and performance tracking aligned with Customer strategy.

Key Responsibilities

Financial Strategy & Performance Management

• Own monthly Customer Care financial reporting, including actuals vs forecast, trend analysis, and performance insights.
• Deliver clear, concise financial commentary and dashboards to support the Finance Director, Customer, and senior stakeholders.
• Run detailed performa...