Job Description
You will join the Client Technology Tribe and become part of our Client Success Platform team.
The team’s mission is: to provide the technology for an outstanding customer support experience to millions of Scalable clients. Our foremost strategy is to proactively prevent support cases where feasible by empowering our clients to find solutions independently. We also provide tools and analytics that enable everyone within Scalable to effectively minimise support cases in their areas of expertise.
In this role, you will work on client-facing support journeys as well as internal platforms and services. You will help build and improve support workflows, document and case handling, chatbot and capability integrations, and the technical foundations needed to operate these systems securely and reliably in a regulated environment.
A big part of this role requires a strong product mindset: you will move fast to ship high-impact, client-facing experie...
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