Senior IT Support Analyst

Senior IT Support Analyst - Permanent - London - £48,000 per annum

A fantastic opportunity has arisen for a Senior IT Support Analyst to join our London based global law firm on a permanent basis.

Key Responsibilities

• Deliver in-person deskside and audio-visual (AV) support, including event spaces and Tech Hub services.
• Troubleshoot and resolve technical issues across Windows, Office 365, mobile devices, and AV systems.
• Provide advisory support on legal tech tools, core systems, and configurations for legal workflows.
• Maintain accurate incident and request records in ServiceNow, following SLA protocols.
• Manage hardware assets, room setups, outage communications, and preventative checks.
• Collaborate with global and regional support teams to ensure seamless service delivery.

About You

• Strong interpersonal and client service skills, with a consultative approach. ...